One hundred per cent of taxi licence applicants found Powys County Council’s licensing officers to be courteous and helpful while dealing with their applications, a customer satisfaction survey has revealed.
The survey was conducted by the council’s Licensing Team to assess the quality and impact of the service it provides and find where improvements can be made. 32 applications responded to the survey in total.
All applicants would consider contacting the Licensing Team for help or advice on any licensing issues, the survey results showed.
94 per cent of those who responded to the survey felt that the level of enforcement carried out by the council was about right while three per cent felt there was not enough enforcement. The remaining three per cent thought there was too much enforcement.
All applicants received the relevant application form within seven days of requesting it, where applicable. And all said they were provided with adequate information on the application process and fee.
Only two applicants felt they did not receive adequate assistance with the completion of the applications. All applicants stated that they were able to arrange an application for their vehicle check within seven days of requesting it.
100 per cent of the survey respondents stated that their documents were returned to them within seven days. In instances where issues were found, again 100 per cent stated that the items were clearly explained to them.
All respondents confirmed that they were provided with a receipt for the relevant fee but one respondent stated that they did not receive written notification of the outcomes of their application within 10 days of it being determined.
Beverley Cadwallader, the council’s Environmental Health - Commercial Manager, said: “The response to this survey was very positive but also demonstrates that our officers carry out the application process in a professional manner.
“It is also pleasing to see that our Licensing Team is able to maintain a constructive working relationship with this business sector, even though we are responsible for imposing on them significant legislative requirements and scrutiny.”