When someone dies, there are lots of things that need to be done at a time when you probably least feel like doing them. We hope our Tell us Once service will make things easier.
If you would like to come and speak to someone, please call 0845 602 7038 or 01597 827468 to make an appointment. You need to have registered the death before you see us. If it helps, you can usually make appointments to see the Registrar and use Tell Us Once on the same visit.
You may prefer to speak to someone on the phone. You can call the Department for Work and Pensions. Please call 0845 602 7038 or 01597 827468 for further information.
We can help you to give the information to the Department for Work and Pensions and they can pass it on to a number of other government and local council services for you.
You can just tell us once, and all those organisations will be contacted.
To make sure we give the right information to any organisations we contact for you, please bring with you the following information about the person who has died:
We may also ask you for the contact details for:
You must get the permission of the people listed above if you are going to provide us with information about them.
If you decide to use this service we will be able to tell the following organisations:
Pension, Disability and Carers Service
Overseas Health Team
War Pensions Scheme
Child Tax Credit & Working Tax Credit
You can also ask us to tell these organisations:
Collection of payment for council services
The information you give will be treated securely and confidentially.
The organisations who are contacted will use the information to update records; to end services, benefits and credits as appropriate; and to resolve any outstanding issues. They may use this information in other ways, but only as the law allows.
If you are the next of kin (closest relative by blood or marriage to the deceased), your entitlement to benefits may change, so please have your own National Insurance number and/or date of birth with you when you contact us.
If you are not the next of kin, or the person who is dealing with the deceased’s estate (the person sorting out their property, belongings and money), you can still use the service if you have their permission to provide their details and act on their behalf.