Nuisance

• Are there alternatives to making a nuisance complaint?
• How do I make a nuisance complaint?

The Environmental Health Service has certain legal powers to deal with nuisance problems and can deal with a variety of complaints including:

• Defective industrial, commercial or domestic premises
• Smoke
• Fumes or gases from domestic premises
• Dust, steam or odour from industrial or commercial premises
• Accumulations or deposits
• Animals kept in poor conditions
• Watercourses
• Abandoned or disused mines
• Quarries
• Artificial light
• Insects

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Are there alternatives to making a nuisance complaint?

Nuisance problems can be resolved informally by having a chat with the person causing the nuisance. It may be that this person is unaware that they are causing you a problem. If you let them know that you are experiencing a problem then you give them an opportunity to deal with the nuisance without the need to make a formal complaint.

Powys Mediation, a local mediation service, can help in the resolution of neighbour disputes.

There may be occasions when you don’t want to approach a neighbour directly and if so, you can make a complaint about nuisance to the Council.

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How do I make a nuisance complaint?

Complaints can be made to Environmental Health in the following ways:

• in person at our offices
• by telephone
• by letter
• by e-mail.

Your complaint should include the following information:

• Your name and address and (where possible) a daytime phone number.
• The address (or site) where the nuisance is coming from and the type of nuisance.
• When and how long the nuisance occurs.
• The way the nuisance affects you (e.g. bonfire smoke stops you sitting in your garden).
• Anything you have done to try and deal with the problem (e.g. speaking to the person causing the nuisance).
• Any information on landlord details [if relevant].

Details of your name and address will be kept in the strictest confidence.

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