These are also detailed on page 10 of your tenancy agreement. If the Council has to carry out a repair because of wilful neglect or damage, and not fair wear and tear, you will be charged for the work.
The Council will keep in good repair the structure, exterior and common parts of the premises, together with any installations provided by the Council for space heating, water heating and sanitation, and for the supply of gas, water and electricity, including:
These are also detailed on page 4 of your tenancy agreement. You must carry out the following repairs for which you are responsible promptly and at your own expense:
The Council has the following response times for repairs:
EMERGENCY REPAIRS - WITHIN 24 HOURS
These are repairs necessary to avoid danger to occupants or serious damage to the property. Examples include major pipe leaks, total power failure, serious roof defects, lightening, storm or flood damage, blocked or broken W.C’s, broken soil pipes, serious roof defects.
URGENT REPAIRS - WITHIN 7 WORKING DAYS
These are repairs necessary to prevent further damage to the property. Examples include replacing or repairing sanitary fittings; replacing door or window furniture; slating and roof work.
ROUTINE REPAIRS - WITHIN 28 WORKING DAYS
These are non-urgent repairs, and include internal joinery work; pointing and brickwork; easing of doors and windows.
As well as day-to-day repairs, the Council operates the following maintenance programmes:
The Council services its gas and solid fuel central heating systems every 12 months, and paints external doors and windows on a five yearly basis.
This covers major work such as re-roofing and electrical re-wiring, for which you will not be asked to pay more rent.
Modernisation and Improvements
The Council has a planned programme for further modernisation and improvements. This is a ten- year rolling programme and you will be informed in good time if your home is affected.
You can request a repair online, by phone, in writing or in person at the local area housing office or centrally at the shire offices in Neuadd Maldwyn or Neuadd Brycheniog. A member of staff will log your request and pass it to a Maintenance Officer for him/her to arrange to inspect the repairs or to raise a works order to pass to the Housing Maintenance Services. The person taking your request will pass emergencies directly to the Housing Maintenance Services.
When you ask for a repair, the Council will need to know:
By giving the Council this information we will have a good idea of what needs to be done and what materials are needed. This will help us respond quickly to your problem.
If you are not happy with the way your repairs request is dealt with you should follow the Complaints Procedure.
You can get certain small, urgent repairs done (up to the value of £250) if they are likely to affect your health, safety or security. These are known as “qualifying repairs”.
If the repair which you have requested is a “qualifying repair”, the Council will arrange for the works to be done within the set time, and will send you a copy of the repair notice it sends to the contractor. If the Council does not do your repair in time, you can insist that another contractor does the work. If the repair is still not done in time, the Council will pay you compensation of up to £50 per repair.
“Qualifying repairs” include: