Section 29 of the Education Act 2002 requires the governing bodies of all maintained schools in Wales, including nursery schools, to establish procedures for dealing with complaints from parents, pupils, members of staff, governors, members of the local community and others. This includes complaints about the school and any community facilities or services that the school provides.
The law also requires governing bodies to publish their complaints procedures. The provisions of section 29 came into force on 1 September 2003.
A summary should be published in the school prospectus; and following its adoption, the full document should be made available to all parents, pupils, governors, the LEA, diocesan authority (where appropriate) and all those who request a copy. All staff should be given a copy of the complaints’ procedure and made aware of their role in relation to the procedure. Subsequently the full document should be provided to parents, pupils, staff and governors new to the school and on receipt of a request from any individual. It should be in a format that is accessible to the recipients.
Please approach individual schools in order to access their complaints procedure.
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