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Informal Comment
Privacy Statement
Powys County Council accepts the following responsibilities for personal information recorded through this web page:-
- The information will only be used for the agreed reason and will be looked after securely
- The information will only be kept for as long as needed or to comply with statutory requirements and will then be securely destroyed
- If the information has to be shared with other agencies initial consent will be gathered at this point and explicit (signed) consent will obtained by the service / department concerned as soon as possible. Unless we are obliged by law to disclose the information.
Detailed guidance can be found on our Freedom of Information Web pages or from the Information Management Team.
How to let us know what you think
If you have any comments or suggestions, you can contact us in a number of ways:
Tell the member of staff you are dealing with,
Contact Customer Services at
The Gwalia, Ithon Road, Llandrindod Wells, LD1 6AA.
Tel: 0845 602 7040 / 01597 827472 Fax: 01597 827276.
email haveyoursay@powys.gov.uk
Write to the relevant head of service or Group Director,
Make an informal comment using the online form.
Make a formal compliment or complaint
If you cannot settle your complaint with the Council, you may wish to take up the matter with the Local Government Ombudsman (see below for details)
The Local Government Ombudsman
If you are not satisfied with the Council’s response to your complaint you may wish to refer the matter to the Independent Local Government Ombudsman at the following address:
Public Services Ombudsman for Wales
1 Fford yr Hen Gae
Pencoed
CF35 5LJ
Phone: 0845 6010987
Fax: 01656 641199
Email: ask@ombudsman-wales.org.uk
Website: www.ombudsman-wales.org.uk
Service Contact
Customer Services
E-mail: customer@powys.gov.uk
Telephone: 0845 602 7030
Fax: 01597 827276
Address:
Customer Services
The Gwalia
Ithon Road
Llandrindod Wells
Powys
LD1 6AA
