Anyone affected by anti-social behaviour can report their concerns to any of our Housing Offices and receive advice and support from their local Housing Officer. In some cases, however, the case may be refereed to one of our partner agencies if it is felt that another agency may be more able to assist.
All reports will be logged on a database and the information used for monitoring purposes.
The Crime and Disorder Act 1998, defines Anti-Social Behaviour as “conduct that causes or is likely to cause harassment alarm or distress to any person not of the same household.”
The Housing Act 1996 as amended by the Anti-Social behaviour Act 2003 defines anti-social behaviour as “conduct which is capable of causing nuisance or annoyance to any person, and which directly relates to or affects the housing management function of a relevant landlord.”
We take a victim-centred approach ensuring that complaints around anti-social behaviour are taken seriously. Each occurrence or incident reported will be dealt with on a case-by-case basis and any investigations will be carried out in a sensitive manner. Staff will work to create an environment where the victim feels that they are being listened to and that their complaint is taken seriously. Staff will take a non-judgmental approach to the victim and will give encouragement to him/her to explain their concerns and will keep them informed of developments.
We will work closely and share information with all of the agencies that form the Powys Community Safety Partnership to prevent, investigate and take action against the perpetrators of Anti-Social Behaviour.
We are committed to taking a range of interventions as appropriate to each occurrence of anti-social behaviour. These include:
Different problems call for different solutions and interventions. We will formulate an action plan for each case, each action plan will be agreed in consultation with the victim.
Local Housing Officers are available at our Area Offices.
You can also get support from:
Tel: 0800 1111
Citizen’s Advice Bureau
Tel: 0845 601 8421
Powys Domestic Abuse Information Line
Tel: 0808 138 1642
Powys Mediation Service
Tel: 01597 825123
Tel: 08457 909090
Tel: 0845 30 30 900
Powys Cultural Diversity Centre
Tel: 01639 844219
Powys Drugs & Alcohol Centres
Head Office: 01597 825131
If you have any information about active criminals, you may consider contacting Crimestoppers:
Tel: 0800 555 111