How we use social media
Social media is one of many ways that Powys County Council communicates with residents, staff and partners.
We have profiles on facebook, twitter and flickr, you can find a list of our social media sites here.
We encourage people to follow us and we will post information related to the work of the council which we deem to be relevant to people following us.
We will also use social media to respond to questions and to comments that require a response, and on occasion to consult with residents.
Our social media content will include:
Liking, Following and Blocking
If you follow us on Twitter or 'like' us on Facebook we will not automatically follow you / 'like you' back. Please don’t be offended, it’s just that the numbers can get too high for us to manage.
- We will sometimes follow or like people who provide information that is pertinent to our work as a local authority (for example central government accounts, local media, and our partners) or those whose information we can pass on for the benefit of many local people.
- Occasionally, we’ll also try and lend our support to local and national campaigns that are connected to our services.
- There will also be times we’ll need to like or follow an account in order to take part in conversations.
- Just because we like or follow someone, retweet or share their information, it doesn’t mean that we endorse them.
- If we block your account, this will probably be because you’ve followed or liked the council purely to promote a product or service, or you’ve contravened the rules of a particular social media space (see Moderation).
The sites may occasionally be unavailable and we accept no responsibility for lack of service due to their downtime.
Monitoring accounts, responding and replying
Our main Powys County Council social media accounts are monitored weekdays in office hours, others are monitored during opening hours (for example, leisure centres).
If you ask us a question on social media we will seek to respond as quickly as possible, but please be aware that:
- We can give a fuller response if you email us on firstname.lastname@example.org (due to the confines of tweet character lengths etc)
- Our main Powys County Council social media pages are run by the Communications Team who will send your questions off to service areas to find out information for you, meaning our response may not be immediate
- If your query is serious, urgent, or involves personal details, please use these contact details.
We reserve the right to remove any contributions that break the following guidelines:
- be civil, tasteful and relevant
- don’t post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive
- don’t swear
- don’t post content copied from elsewhere, for which you do not own the copyright
- don’t post the same message, or very similar messages, more than once (also called "spamming")
- don’t publicise your, or anyone else's, personal information, such as contact details
- don’t advertise products or services
- don’t impersonate someone else
Pre-election period or 'Purdah'
In the six-week run up to an election - local, national, general or European - councils have to very careful not to do or say anything that could seen in any way to support any political party or candidate. We will continue to publish important service announcements using social media but may have to remove responses if they are overtly party political.
Your social media accounts
It is your responsibility to ensure that you have the appropriate privacy restrictions set up on your social media profile / page / feed to restrict what you want other people, including the council, to see. There are many websites that will help you to understand the risks associated around revealing too much personal information on social media, and how to manage those risks, do a quick search on google for “privacy settings on social networking sites” to find them.