National Trading Standards Estate Agency Team

The National Trading Standards Estate Agency Team of Powys County Council is the UK’s regulator under the Estate Agents Act 1979.

The Estate Agents Act 1979 regulates estate agency work. Its purpose is to make sure that estate agents act in the best interests of their clients, and that both buyers and sellers are treated honestly, fairly and promptly.

The National Trading Standards Estate Agency Team is responsible for:

  • issuing individual banning or warning orders under the Act
  • maintaining a public register of such banning or warning orders
  • approving and monitoring consumer redress schemes
  • providing generic advice and guidance to businesses, consumers and partners as a whole on estate agency matters.

What we don't do:

The National Trading Standards Team does not:

  • mediate or arbitrate in individual complaints between estate agents and consumers.
  • award civil redress to aggrieved parties.
  • conduct ‘routine’ investigations outside of its remit in issuing prohibition or warning orders under the Estate Agency Act 1979.

Apply to have a notice varied or revoked

If you are currently subject to a warning or prohibition order you can apply to have the order varied or revoked. Contact estate.agency@powys.gov.uk

Please note there is a fee of £2500 for such applications.

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Appeal a prohibition or warning order

If you have recently been issued with a prohibition or warning order you can appeal the decision by applying to the First Tier Tribunal of the General Regulatory Chamber. Your appeal must be received by them within 28 days of the order being issued. More: www.justice.gov.uk.

Download 'Application for the Amendment' here

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Report a business

If you suspect that a business is not complying with its obligations under the Estate Agents Act, you can send details to us at estate.agency@powys.gov.uk. We will not reveal your details in any investigation unless you agree for us to do this.


The Estate Agents Public Register provides details of individuals and/or businesses who are currently prohibited from engaging in estate agency work or who have received a formal warning under the Estate Agents Act 1979.

If you:

  • identify information which appears to be incorrect
  • have any information about suspected breaches of a warning or prohibition order
  • have other enquiries about the Estate Agents Register

Please email estate.agency@powys.gov.uk

Prohibition and warning orders are valid indefinitely unless varied or revoked. Under section 6 of the Estate Agents Act 1979 anyone who has received a prohibition or warning order can at any time, and on payment of a fee (currently £2,500), apply to Powys County Council for the Order to be varied or revoked.

The Estate Agents Register is a publicly available register as provided for by law and Powys County Council is not responsible for, nor does it endorse or make any representations regarding any use made of the data on the register by third parties.

 

Alternative dispute resolution (ADR) is the general term applied to means of resolving disputes between consumers and traders without going to court. Two main forms of ADR are mediation (an independent third party helps parties arrive at a mutually agreed outcome) and arbitration (an independent third party makes a decision based on the facts which can be binding on either parties).

Two sets of regulations implement the European Directive on alternative dispute resolution (ADR) in the UK. You may find them here:

•  www.legislation.gov.uk/uksi/2015/542/contents/made

•  www.legislation.gov.uk/uksi/2015/1392/pdfs/uksi_20151392_en.pdf

The regulations require businesses that sell to consumers to provide certain information, establish competent authorities to certify ADR schemes and set criteria ADR scheme applicants must meet to gain certification. The regulations do not make it mandatory for traders to belong to an ADR scheme. However, most businesses which sell to consumers must point them to a certified ADR scheme, should a complaint be unresolvable between the trader and consumer.

The regulations also require that ADR providers wishing to gain certification must meet certain standards with regard to independence, impartiality, and quality of expertise.

The National Trading Standards Estate Agency Team is a competent authority for the purposes of the ADR regulations within the UK. Currently, within the estate agency sector, there are three applicable organisations which are approved as Alternative Dispute Resolution providers. These are also the three residential redress schemes below:

The Property Ombudsman

Ombudsman Services: Property

Property Redress Scheme

 

 

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