Terms and conditions

As you use this site, you may be re-directed to useful information on websites maintained by other organisations. Please note that Powys County Council is not responsible for the accuracy of information on other organisations' websites.

Call charges

The cost of calling 0845 numbers is made up of two parts:

The access charge going to your phone company, and a service charge set by the organisation you are calling. Powys County Council does not charge extra for calls made to any of our numbers. 

You can find out the access charge for this number – which is the rest of the call cost – from your phone company.

01 and 02 numbers – geographic numbers

These numbers relate to specific locations in the UK and are used for homes and businesses. 

Calls from landlines are typically charged up to 9p per minute; calls from mobiles between 3p and 40p per minute depending on your call package. 

07 - mobile numbers

Calls to mobiles are charged between 6p and 32p per minute from landlines and are typically not included in free call packages. Call costs from mobiles vary according to the calling plan chosen. 


While Powys County Council endeavours to make sure that the information on this website is accurate, we do not make any representations about the accuracy, reliability, completeness or suitability of the information, products, services and related graphics published on this website. Powys County Council, its employees, suppliers and other parties involved in creating and delivering this website shall not be liable for any direct, indirect, incidental, special or consequential damages for loss or inconvenience caused by reliance on the contents of this website or arising from the use of this website.


The site is designed for maximum accessibility. We aim to meet W3C WCAG Standards where possible (currently WCAG 2.0).

Social media

How we use social media

Terms and conditions of use

Powys County Council provides this website subject to the following terms and conditions:

  • Your use of this site constitutes your acceptance of these terms and conditions which takes effect from the date that you first use the site. Powys County Council reserves the right to change these terms and conditions at any time by posting any changes online. Your continued use of this site after any changes have been posted constitutes your acceptance of the modified terms and conditions.

  • Use of this web site is for your own personal and non-commercial purposes. You may not copy, reproduce, republish, download, post, broadcast or transmit any of the material in any way except for your own non-commercial use. Any other use requires the prior written permission of the Council.

  • You agree to use the site only for lawful purposes and not to infringe the rights of, or restrict or inhibit the use and enjoyment of this site by, any third party. You may not cause annoyance, inconvenience or needless anxiety to any third party. This includes, but is not limited to, behaviour which is unlawful, defamatory or abusive or which may harass or cause distress, inconvenience, nuisance or menace to any person, the transmission of obscene, threatening or offensive content, and the disruption of normal flow of dialogue within this site.

  • This web site contains links to other sites, which may not be operated by the Council. The Council is not responsible for the content of these sites and does not accept any liability that may arise in respect of the use of such sites.

  • The Council endeavours to ensure that all information and material on this web site is correct and accurate but does not accept any liability for errors or omissions, neither does the Council warrant that the use of the site will be uninterrupted. The Council provides the material published on its web site on the basis that it disclaims all warranties in respect of such material, whether expressed or implied. The Council, its employees, its suppliers and the original providers of the material accepts no liability for any direct, indirect, incidental or consequential loss of business, revenues or profits or special damage arising from the publication of the material on this web site or from the use of this web site.

  • You acknowledge that all intellectual property rights, including copyright and database rights, in this website and its contents belong to or have been licensed to the Council and are otherwise used by the Council as permitted by applicable law.

  • The Council has the right to edit, refuse to post or remove any material submitted to or posted on this site. The Council does not accept any liability for any material posted on the site by third parties. Any opinions, advice, statements, offers or other information posted by third parties on the Council's site are those of the third parties concerned. The Council neither endorses nor is responsible for the accuracy of any third party material.

  • These terms and conditions are governed by the laws of England and Wales. Any dispute arising from these terms and conditions shall be exclusively subject to the jurisdiction of the Courts of England and Wales.

  • If anything on this website causes concern, please let us know using the 'was this page helpful' link at the bottom of any page.

  • If you are dissatisfied with any part of this website or with any of these terms and conditions of use, please discontinue use of the site immediately.

  • If any of these terms and conditions is found to be illegal, invalid or otherwise unenforceable, then to the extent which that term or condition is illegal, invalid or unenforceable, it will deleted from these terms and conditions. This clause and the remaining terms and conditions will not be affected.

Planning Public Access Terms & Conditions of Use

  • The information on this website does not replace the Council's statutory register of planning applications.

  • The Council cannot guarantee that this section of the website will always be available due to essential maintenance.

  • Drawings and documents can be large files and may take some time to download depending on your connection speed. The quality of the image depends on the quality of the original submission.

  • You should make sure that all relevant comments are received within the specified time. Please use the online comments facility on this website for this.

  • The online planning history currently published on the website is incomplete and must not be used as a substitute for carrying out a formal 'Land Charge Search'. No responsibility will be taken for any errors or omissions in the planning history information obtained from this website. Similarly the information on this website does not constitute in any way a formal notification of a planning decision, and as such any actions taken as a result of information displayed on the site are undertaken entirely at the viewer's own risk.

  • Whilst all plans and drawings on this website are scans of scaled originals, the images will not appear at any particular scale on your computer screen. Figured dimensions, where they appear, are the only indications of measurements on these images.


Plans, drawings and material submitted to the Council are protected by the Copyright, Designs and Patents Act 1988. You may only download and/or print material for consultation purposes, to compare current applications with previous schemes and to check whether developments have been completed in accordance with approved plans. Further copies must not be made without the prior permission of the copyright owner.

Data Protection and Privacy

In order to deliver services to the citizens and communities in Powys, it is necessary for the council to collect, gather, and process personal data about residents, staff and other individuals.

As a Data Controller, the council determines the purpose and methods for processing information and ensures safeguards over any personal and/or sensitive information it handles.

We collect information about you when you register with us or make requests for items or services. We sometimes also collect information you give us when you voluntarily complete customer surveys, provide feedback and participate in competitions.

When you visit our website, some information is automatically collected. For example, your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and/or the site you came from may be logged automatically. This information is not linked to your personal information.

Read our full Privacy Statement here



Nominet Channel Partner T&C’s

Powys County Council ICT Services Department provides a domain name registration service for internal service areas, council funded projects and associated third parties. As a Nominet Channel Partner we are required to publish the following contact details, complaints procedures and terms and conditions for customers

Domain Name registration contact details

Postal Address:  County Hall, Llandrindod Wells, Powys, LD1 5LG

Telephone: 01597 826100

Email: domain.admin@powys.gov.uk


Complaints Procedure

If you wish to complain about the Domain name registration service, please contact ICT Services using one of the contact methods above. Outside of office hours please email us at domain.admin@powys.gov.uk. We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days.

If you wish to raise a complaint about abuse you have received (phishing scams, spam emails etc), please contact us at ictsecurity@powys.gov.uk with as much detail as you can about the abuse. We will investigate your complaint within 1 business day.

If you’re not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

Terms and Conditions for Customers

All domains are renewed on a bi-annual basis. ICT Services will issue a confirmation of domain renewal to the registered contact at least 60 days prior to the expiry date. Unless notified in writing or by Email address above, the domain will be renewed on your behalf. ICT Services will ensure all contact details for the registration are updated and correct. If you do not wish to renew a domain please make sure you contact us a minimum of 45 days before your domain expires by emailing us at the above email address.  All domains will be renewed at least 30 days in advance of the domain name expiring.

ICT Services reserves the right to re-charge the cost of Domain registration and renewal. The cost associated with each domain name is £5 bi-annually.

Should any customer wish to transfer their domain name to another Service Provider, ICT Services will recover any costs incurred from the customer.