Consumer advice is provided by Citizens Advice Consumer Service who offer free, confidential and impartial advice on consumer issues. Their website provides lots of information and advice about what you rights are and how to take action.
You can get advice on:
If the website does not provide you with an answer to your problem, you can contact them through their online enquiry form or call 03454 04 05 06.
If you need advice on more complex consumer advice issues or need to make a complaint, Citizens Advice will refer these to the council's consumer advice section, part of Powys Trading Standards.
If you need work done on your property, the TrustMark scheme helps you find a tradesman who has been approved under the TrustMark scheme. TrustMark is the Government backed approved trader scheme designed to make sure that traders are reputable and carry out good quality work. Businesses who become members of the scheme commit to running their businesses in a legal, honest and fair way and are vetted and monitored by a Trustmark Scheme Operator.
Scam artists set out to get you to part with your cash. Everyone should be on their guard as scammers are very sophisticated at fooling people that what they are offering is legitimate.
The following are typical scams:
Be vigilant for anything that offers a get rich quick deal, intimidates you, asks you to part with money up front, or asks for your personal details. Remember that if it seems to good to be true, it probably is.
Consider registering your details, or those of anyone you care for, with the Mailing Preference Service and the Telephone Preference Service to reduce unwanted mail and telesales calls. Removing your telephone number from the directory (becoming ex directory) may also help.
Report scam emails and phishing attempts to your Internet Service Provider and consider installing anti-spam software on your computer.
If you or someone you know has become a victim of a scam, you will need to report it to Citizens Advice Consumer Services who will then refer any cases to us that require further investigation. You can also report scams or suspected scams to Action Fraud on 0300 123 2040 or by visiting www.actionfraud.police.uk
Dyfed Powys Community Messaging (DPCM) is a free community messaging system for the Dyfed-Powys area that allows you to register to receive the latest crime notifications and community news happening in your local neighbourhood.
This system transmits messages to the public, businesses and other groups who have registered with the scheme.
The details of any crimes, suspicious incidents and scams will be fed into the system to create a message which will then be delivered to the most appropriate recipients using the method they have chosen. The Dyfed Powys Community Messaging System cannot be used to report crime. All crime must be reported in the normal way using either the non-emergency 101 number, or in an emergency 999.
The most common tactics used by rogue traders committing doorstep crime include: -
Rogue traders may: -
Not all traders are dishonest, but there are things you should do to make sure you don't become a victim of rogue traders: -
If you do sign a contract following a 'cold call' from a company (this includes a telephone call from the business asking for an appointment to visit you), and the goods or services you buy cost more than £35, then you usually have seven days to change your mind and cancel the contract.Report a doorstep crime or rogue trader
If someone has called at your home uninvited and carried out work that you are unhappy or worried about, or if you want to report an incident on behalf of a friend, neighbour or relative, report it to us.
Need some work doing on your home or garden? Looking for a tradesman you can trust?
To find a reputable tradesman, check out the Trustmark website.
‘No cold calling zones’ aim to decrease doorstep crime incidents by specifying a zone in which doorstep callers are not welcome.
Zones need to have three criteria before they can be set up: