We are building a new website designed to help you do more online with us and to help us track, respond to and update you about your requests.
We will be gradually moving items to the new website over the coming months and listening to your feedback so that we can make more improvements.
If you have a complaint in about food safety, please contact our team. We will find out about the complaint and can tell you what action we can take on your behalf.
We can investigate cases of:
If you find a problem with a product please make sure you keep all the food and packaging, avoid handling the product more than you have to and get in touch with us as soon as you can.
We can also investigate complaints about unhygienic practices or standards in food premises, so please report any poor hygiene you’ve seen in food outlets or any food poisoning you think was caused by food from a restaurant or food outlet.
You can also report other illegal practices such as illegal slaughter of animals for food.