In the guide
This guidance is for England, Scotland & Wales
The Energy Information Regulations 2011 apply to energy-related products that have a significant direct or indirect impact on the consumption of energy.
If you sell certain new electrical goods to end users you must clearly display an energy efficiency label on the appliance and make the fiche (a table of information) available in the product brochure or any literature that accompanies the product.
The Regulations also apply to hire or hire purchase, or displays to end users directly or indirectly by any means of distance selling, including the internet. However, it is the responsibility of your supplier (that is, the manufacturer, their authorised representative in the European Union (EU), or the person who places the product on the market) to supply the energy efficiency label and fiche.
The label conveys information on the energy efficiency of a particular model through colours, arrows and the alphabet. The A-G scale ranks appliances from the best (A) to the worst (G), while a corresponding colour code uses green to denote 'more efficient' and red for 'less efficient'. For certain appliances the existing energy efficiency rating category of A is divided into three extra categories (A+, A++ and A+++) where A+++ indicates 'more efficient'.
The label, standard across all EU member states, is divided into four zones, which must include:
Local space heaters will also be added to this list of products from January 2018
These Regulations do not apply to:
The energy label has to be supported by an information fiche providing data relating to the particular model of appliance. This fiche has to be contained in all product brochures and, if brochures are not provided, in all other product literature supplied with the appliance.
On all relevant appliances offered for sale, hire or hire purchase. In the case of any means of distance selling, including the internet, energy efficiency information that would otherwise be contained on the label and fiche must also be displayed to end users, either directly or indirectly, before they buy the product.
The physical label must be attached by the dealer (the retailer) on the outside front or top of the appliance, which remains clearly visible. The label must be a standard size, be in colour and on a white background.
Furthermore, where reference is made to the energy efficiency or a price of a relevant specific model of appliance in an advertisement, the energy efficiency class of that model must be provided. This requirement is not yet in force for all appliances listed above where partial or future implementation is indicated.
Supplementary documents, such as brochures or technical manuals will also require information about a specific model's energy efficiency class or energy consumption figures if they provide information to end users about the technical parameters of that appliance.
It is the responsibility of the supplier to supply the energy labels and fiche free of charge to dealers. There is a requirement for them to provide the labels promptly so ordinarily they would come with each appliance. Therefore if they have not or you need another one, for any reason, then your supplier should be able to provide the correct one for the model in question. Although the responsibility for implementing the labelling falls with the suppliers, it is the responsibility of the dealer to make sure the label is fixed to the appliance and the fiche is available for consumers to see.
You are not allowed to display any label, mark, symbol or inscription that, if displayed, is likely to mislead or confuse end users with respect to the consumption of energy (or other essential resources where relevant) during use. It is an offence to issue or provide false documentation with respect to energy rating under the Energy Information Regulations 2011 and the Consumer Protection from Unfair Trading Regulations 2008.
It is an offence for a supplier or dealer to fail to comply with the Energy Information Regulations 2011. The penalty is a fine.
The Regulations also allow for the recovery of costs or expenses reasonably incurred by the market surveillance authority in investigating the offence.
In addition to criminal sanctions the Regulations also provide for a suite of civil sanctions, including compliance notices, a stop notice, an enforcement undertaking or to pay a variable monetary penalty or non-compliance penalty, which the market surveillance authority may impose in the event of non-compliance.
Last reviewed / updated: May 2017
This information is intended for guidance; only the courts can give an authoritative interpretation of the law.
The guide's 'Key legislation' links may only show the original version of the legislation, although some amending legislation is linked to separately where it is directly related to the content of a guide. Information on amendments to UK legislation can be found on each link's 'More Resources' tab; amendments to EU legislation are usually incorporated into the text.
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