We are building a new website designed to help you do more online with us and to help us track, respond to and update you about your requests.
We will be gradually moving items to the new website over the coming months and listening to your feedback so that we can make more improvements.
Please complete the case referral fields below should you have details of an issue you wish to report to the Team. In the event the details do not meet the referral criteria below, then the case may fall outside of the Team's remit and could be more suited to an alternative enforcement body or organisation.
The National Trading Standards Estate Agency Team is the lead enforcement authority under the Estate Agents Act 1979 and is charged with the responsibility of assessing the fitness of individuals and businesses to carry out estate agency work, issuing warning or prohibition orders against those found to be unfit.
Please note, we are not the lead authority for the lettings industry.