The National Trading Standards Estate Agency Team of Powys County Council is the UK’s regulator under the Estate Agents Act 1979.
The Estate Agents Act 1979 regulates estate agency work. Its purpose is to make sure that estate agents act in the best interests of their clients, and that both buyers and sellers are treated honestly, fairly and promptly.
The National Trading Standards Estate Agency Team is responsible for:
What we don't do:
The National Trading Standards Team does not:
Apply to have a notice varied or revoked
If you are currently subject to a warning or prohibition order you can apply to have the order varied or revoked. Contact firstname.lastname@example.org.
Please note there is a fee of £2500 for such applications.
Appeal a prohibition or warning order
If you have recently been issued with a prohibition or warning order you can appeal the decision by applying to the First Tier Tribunal of the General Regulatory Chamber. Your appeal must be received by them within 28 days of the order being issued. More: www.justice.gov.uk.
Report a business
If you suspect that a business is not complying with its obligations under the Estate Agents Act, you can send details to us at email@example.com. We will not reveal your details in any investigation unless you agree for us to do this.
The Estate Agents Public Register provides details of individuals and/or businesses who are currently prohibited from engaging in estate agency work or who have received a formal warning under the Estate Agents Act 1979.
Please email firstname.lastname@example.org
Prohibition and warning orders are valid indefinitely unless varied or revoked. Under section 6 of the Estate Agents Act 1979 anyone who has received a prohibition or warning order can at any time, and on payment of a fee (currently £2,500), apply to Powys County Council for the Order to be varied or revoked.
Alternative dispute resolution (ADR) is the general term applied to means of resolving disputes between consumers and traders without going to court. Two main forms of ADR are mediation (an independent third party helps parties arrive at a mutually agreed outcome) and arbitration (an independent third party makes a decision based on the facts which can be binding on either parties).
Two sets of regulations implement the European Directive on alternative dispute resolution (ADR) in the UK. You may find them here:
The regulations require businesses that sell to consumers to provide certain information, establish competent authorities to certify ADR schemes and set criteria ADR scheme applicants must meet to gain certification. The regulations do not make it mandatory for traders to belong to an ADR scheme. However, most businesses which sell to consumers must point them to a certified ADR scheme, should a complaint be unresolvable between the trader and consumer.
The regulations also require that ADR providers wishing to gain certification must meet certain standards with regard to independence, impartiality, and quality of expertise.
The National Trading Standards Estate Agency Team is a competent authority for the purposes of the ADR regulations within the UK. Currently, within the estate agency sector, there are three applicable organisations which are approved as Alternative Dispute Resolution providers. These are also the three residential redress schemes below: