You can pay your rent on the 1st, 6th, 15th, 21st or 25th of the month – whichever suits you best. We will tell your bank if your rent changes.
Complete the mandate form and return it to us.
You can pay your bill online with a credit or debit card by using our Online Payments facility.
Your card details will not be stored by the Council and at no time will they be visible, or accessible outside the secure banking network.
We no longer send out rent statements automatically, to help keep track of your rent account, statements can be sent every 3,6 or 12 monthly either by post or email, to set this up, please contact us on 01597 827464.
You can also ask for a statement at any time at your local area office. or by calling 01597 827464.
This is our procedure for recovering unpaid rent owed by tenants.
Stage 1. We will send you a 1st reminder letter if you miss two weeks’ payment.
Stage 2. If you haven’t made a payment after one week, we will try to contact you to discuss your arrears.
Stage 3. We will send a final reminder letter if you haven’t cleared your arrears or made an arrangement with us to pay.
Stage 4. We will arrange a meeting with you to discuss the reasons for your arrears. At this stage we like to make an agreement with you to repay your arrears.
Stage 5. If you have not taken action to clear your arrears, we will serve you with a Notice of Seeking Possession. If you do not clear or reduce your arrears to the Council’s satisfaction within 28 days of the Notice, we will take court action which could result in the loss of your home.
Stage 6. We may contact to you 14 days after serving the Notice of Seeking Possession to remind you of the terms of the Notice and what you need to do to avoid court action.
Stage 7. If we haven’t received a satisfactory payment from you after 28 days of serving the Notice of Seeking Possession, we will apply to the county court for a possession order.
Stage 8. Once we know the date of the court hearing we will write to you, urging you to make a satisfactory payment and will arrange to meet with you to discuss the court hearing.
Stage 9. Once your case is heard in court we will write to you to confirm the court’s judgement and what you have to do to comply with the court order.
The next stage may involve eviction if the council is granted a Possession order or if you break the terms of a suspended Possession order.
For more information please contact your Area Housing Office or Rent Officer.
The rent free weeks for 2016/17 are:
Monday 19th December 2016 - Monday 26th December 2016
Monday 20th March 2017 - Monday 27th March 2017
As long as your account is clear on Friday 16th December 2016, you will not have to pay rent during this fortnight. Tenants with an outstanding balance will be expected to continue making payments in order to reduce their arrears.
Tenants who pay by Direct Debit have had the rent free weeks incorporated in to their monthly payments.
If you wish to check your rent account balance, please contact the Housing Service on 01597 827464.