Upon receiving your request, we will contact you to arrange a convenient time to either inspect or undertake the works reported. We operate a Repairs by Appointment system when arranging repairs. This enables us to carry out works at a time that suits you.
Before you fill in the form, check the other tabs above to see whether the repair is your responsibility or is something that is planned to take place.
Explain in the 'Details' section of the form:
The more clearly you explain your problem, the quicker we can respond.
You can get some small, urgent repairs done (up to the value of £250) if they are likely to affect your health, safety or security. These are called ‘qualifying repairs’.
If you’ve asked for a repair which is a ‘qualifying repair’, we’ll arrange for the work to be done within the set time, and will send you a copy of the repair notice we send to the contractor. If we do not do your repair in time, you can insist that another contractor does the work. If the repair is still not done in time, we will pay you compensation of up to £50 per repair.
‘Qualifying repairs’ include:
See also: Our repair responsibilities
Larger refurbishments to kitchens, bathrooms, central heating, roofs, rendering, windows/doors, heating and rewiring are planned and scheduled by us.
As a Council tenant you may want to improve your home. Before altering anything you must ask the Council’s permission in writing. See our Home Improvements for Tenants document for more information.
Some repairs are our responsibility. See the page about our repair responsibilities.
Some repairs are your responsibility, and you will need to do them promptly, or pay someone to do them for you. These include:
If you ask us, we can carry out work for which you are responsible, but this work will be charged to you. See charges for rechargeable repairs
For adaptations to your home or for equipment to help you live independently, please see our page about Equipment & adaptations at home.