What are customer care standards?

Any member of the public who contacts us is entitled to a good service. We have set out our standards in the Corporate Charter for dealing with the public.

We aim to provide high quality services. We try our best to ensure not only that the service is adequate and appropriate but also that you are dealt with as promptly as possible and with courtesy and efficiency. We have set standards which should be met in all but exceptional circumstances. We are making this Charter widely available so that you know what to expect in terms of services.

The Corporate Charter for Dealing with the Public is currently being reviewed, and will be available shortly.

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