We cannot respond to complaints about individual schools as the school governing bodies are responsible for addressing these complaints. If you wish to make a complaint about an individual school, please ask the school concerned for a copy of its complaints procedure.
Our policy of handling complaints about curriculum and collective worship is in accordance with the terms of Section 409 of the Education Act 1996. Powys County Council is the Local Authority (the LA).
The policy has been drawn up following consultation with the heads and governors of schools and has been approved by the Secretary of State. The arrangements cover complaints made about the performance of duties or exercise of powers by the council or by the governing bodies of schools maintained by the council.
The document setting out our arrangements is available to read at all schools maintained by the council, at public libraries and at education offices. If you wish to make a complaint under these arrangements we will give you a copy. A copy of the circular of guidance issued by the Welsh Office 26/89 will also be made available.
For all other complaints, please see our page about how to make a complaint.