General complaints

If you are unhappy with the Council it is important to us that we hear from you as soon as possible. Our aim is to solve problems as quickly and effectively as possible. Complaints are usually best dealt with immediately.


Our Procedure for complaints

Stage 1

Give us the chance to put things right, tell us all the details so we can liase with the service managers to find a resolution. If it is not possible to resolve the matter immediately it will be acknowledged within 5 working days.  The service will aim to provide a full response to you within 20 working days from receipt of your complaint.

Stage 2

If you are not happy with the outcome offered in stage 1 we will ensure it is considered by a head of service or the Corporate Complaints Officer.  You will then receive a response within 20 working days.

Download the corporate complaints policy

Using the complaints form

  1. Fill in the form below giving clear details of your complaint
  2. Click the button to 'Preview this complaint form'
  3. You now have a chance to review your form. Scroll down to the end of the form and click 'Confirm' to send it to us. IF you need to make amendments click 'Go back to the form'

Complaints form

  1. Where a complaint is made against an officer(s) then ordinarily it will be impractical to fully investigate the complaint without the officer(s) being aware of your identity and the nature of your complaint: If for any reason you would not wish your identity to be revealed to the officer(s) concerned, please indicate this by checking the box below


Please click the button above to preview and then confirm your complaint before proceeding to the questions below.

The following questions are optional, please leave blank any you prefer not to answer.



  1. Equal Opportunities Monitoring Form

  2. All questions are optional. Please leave blank any that you prefer not to answer. All the information that you give us here, will be treated in the strictest of confidence, and, will be used only to provide data for statistical analysis and reporting.
  3. What is your gender?
  4. What is your age?
  5. 3. Disability
  6. Do you have any physical or mental health conditions, illnesses or impairments, lasting, or expected to last, 12 months or more?
  7. If you answered ‘Yes’ above - Does your condition, illness or impairment reduce your ability to carry out day-to-day activities?
  8. Do you have any health conditions, illnesses or impairments which affect you in the following areas? Please choose ALL that apply;
  9. 4. Pregnancy and Maternity IF FEMALE:
  10. Are you pregnant, or have you given birth within the past 26 weeks?
  11. 5. Language
  12. What is your main language?
  13. Can you understand, speak, read or write Welsh? - Please choose ALL that apply
  14. 6. National Identity
  15. How would you describe your national identity? Please choose ALL that apply.
  16. 7. Ethnicity
  17. What is your ethnic group? Please choose JUST ONE of the 18 options below that best describes your ethnic group or background.
  18. White
  19. Mixed/Multiple ethnic groups
  20. Asian/Asian British
  21. Black / African / Caribbean / British
  22. Other Ethnic group
  23. 8. Sexual Identity IF AGED 16 OR OVER:
  24. Which of the following best describes how you think of yourself?
  25. 9. Marital or same-sex Civil Partnership Status IF AGED 16 OR OVER:
  26. What is your current marital or same-sex civil partnership status?