Change of address or circumstances (council tax)

We have just sent out council tax and business bills out to everyone. Therefore we are experiencing a high volume of queries at the moment. 

We are taking calls between the hours of 9am till 1pm each day. We apologize for the delay this will cause. We aim to have a full complement of staff on to cover phones during these times to help improve call response times.

To avoid waiting to speak to someone it is easier to use our website facilities wherever possible

Go to our council tax and business rates page if you want to

1)    Make a payment

2)    Report a change of circumstances

3)    Find out more about your council tax or business rates bill


So that we can update your Council Tax account, tell us if:

You are moving within Powys: when the property is sold/repossessed or your tenancy has ended and your whole household moves home but remains in Powys.

You are moving out of Powys: when the property is sold/repossessed or your tenancy has ended and your whole household moves out of Powys to another area.

You are moving into Powys: when your whole household moves into Powys from another area.

Someone is moving out or in / back in to your home: if you need to claim / stop claiming discounts or reductions

Someone in your home turns 18: unless they are students or if you continue to receive child benefit for them.

If you become homeless: we will adjust your account.

If someone has died: we need to know when an adult from your home has died so that we can make sure you only pay the right amount of Council Tax.

If you change your bank details: Download the direct debit form

Don't forget to tell us!

You must tell us immediately of a change in your circumstances.  Failure to do so may result in a Council Tax Penalty being imposedIf you disagree with a penalty imposed on you, you may wish to discuss it with us first. Alternatively, you may appeal direct to the Valuation Tribunal Wales

You may also want to tell these services that you are moving: Libraries, Elections, Social Services, Benefits